FAQ
ORDERING FAQ
Do I need to have an account to order? No, you can place an order as a guest. However, having an account offers perks such as a quick checkout process, order status viewing, and updates on new releases and promotions.
What if I forgot my password? On the login page, click "Lost password?" to create a new password.
What if I typed the wrong email address? Contact us to change your email, name, and address; however, order changes are not possible.
Are there any exchange rates? Transactions are in US Dollars. If your credit card is in another currency, the order total will be based on the daily exchange rate when processed.
What payment methods do you accept? We accept major credit cards (VISA, Mastercard, AMEX) and PayPal, excluding personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.
How secure is my online order? Your information is SSL-encrypted during credit card transactions, sent directly to our provider's network. We do not store credit card details.
How do I change or cancel my order? We reserve the right to accept or decline orders. Cancellations after processing incur a 30% cancellation fee.
How do I set my shipping address? Use English input; replace non-English letters. Changes cannot be made after processing or shipping.
Can I change my shipping address after placing an order? Shipping address revisions are not possible after processing. Update to a residential address for customs clearance.
When will my order arrive? Delivery time depends on the chosen shipping option. Tracking information is emailed 24 hours after shipping.
How do I track my order? Tracking information is emailed a day after shipping.
Can I use several discount codes in one order? Promotion and discount codes cannot be combined unless stated otherwise.
What Do I Do If I Have Missing Items In My Order? Contact us immediately if something is missing.
SHIPPING AND CUSTOMS FAQ
When will my order be processed? Orders are processed within 2-3 business days and shipped the next day.
How will my order be shipped? Refer to our Shippings page for shipping methods.
Will I be charged with customs and taxes? Prices are tax-free; you may be liable for duties and taxes upon receiving your order.
Is my order eligible for free shipping? Free shipping applies to eligible orders, excluding certain products.
RETURNS FAQ
How do I return an item? Contact us within 30 days, providing your order number and reason. Returns must be in original condition.
Will shipping be covered for my returns? Return shipping fees are the customer's responsibility.
What if the item(s) I received is defective/incorrect/damaged? Contact us within 7 days with details and photographs. We aim to resolve cases promptly.
How long is the returns process? Processing returns may take up to 14 business days. You will be notified via email.
When will I receive my refund? Refunds will be credited to your original payment method within 7-10 business days. Contact your bank/credit card company if the credit is delayed.
